What should I do if I have a complaint?

We work hard to make sure that everything about your stay is enjoyable and relaxing. In the unlikely event that something does go wrong, it is very important that you inform us or our representatives immediately. You can do this through the emergency contact details that are provided in the cottage information pack. Even if you believe that there's nothing that can be done to make the matter better, please don't wait until you return home to let us know, as we would prefer to have the opportunity to try to put things right so you get the benefit during your stay.

If you are unhappy with way any problem has been handled/resolved, then you must put a complaint to us in writing within 30 days of the end of your holiday. We will then attempt to resolve the matter as quickly as possible. Further information on our complaints procedure can be found in our Booking Terms and Conditions.