What happens if I need to cancel my booking?
Tina Hawthorn-Farm
Last Update 3 months ago
We understand that sometimes life gets in the way of the best made plans, including plans made for a break away. Ideally, you will be able to give us plenty of notice of your need to cancel, but some situations can't be helped.
Our standard Terms and Conditions of Booking state:
- "If you cancel your booking more than 8 weeks before your check-in date, then you will be liable for 30% of the total booking amount, unless we are able to re-sell all or some of the dates of your holiday.
- Bookings that are cancelled less than 8 weeks before the check-in date will be liable for 100% of the total booking amount, unless we are able to re-sell all or some of the dates of your holiday.
For this reason, we strongly recommend that you also take out your own travel insurance for UK holidays which provides comprehensive cancellation cover. (You can search for suitable cover on comparison sites such as GoCompare.) This will give you the peace of mind that you will get your money back if you need to cancel your holiday for any reason. If you choose not to take out insurance, then you accept responsibility for any losses that you may incur"
If you do need need to cancel your booking at Hawthorn Farm, the lead guest must notify us immediately by telephone on 01304 290029, and also in writing, giving us the reason for your cancellation. We will happily provide you with any documentation you may need to make a claim on your travel insurance. Otherwise, we will re-list the cottage so it becomes available for others to book. As soon as we re-sell all or some of the dates from your cancelled booking, we will be able to process your refund.